Cheeky Monkeys website is protected by Entrust
digital security. You can be safe in the knowledge
that your personal information is kept as secure
as possible.
If you have some idea of the product name or gift type you are
looking for, you can try typing a key word or phrase into the Find
a Product box which appears on the left hand side of every page
of the Cheeky Monkeys website.
When you then click on Search, the list of products which most
closely matches your request will come up on screen. The more specific
your research request, the more likely you are to be directed straight
to what you are looking for. If you type in a vague word or phrase,
the list on display is likely to be longer.
Browsing
The alternative to the Find a Product box is to use the category
section - also on the left hand side of every page. If you click
on any of the category buttons, a list of sub-categories will come
up. Click on any of the sub-categories to view the products below
it.
For more detailed information about the products displayed, you
can click on the More Info buttons which appear at the bottom of
every item which appears on screen.
We accept the following credit and debit cards: Visa/Delta,
Mastercard/Eurocard, Switch/Solo, Visa Electron; postal
orders denominated in pounds sterling; or cheques denominated
in pounds sterling and drawn from a UK bank.
When entering your personal information into
our website our secure server software encrypts
everything, including your name, address and credit
card details. This information then remains encrypted
while being transferred across the web. You can
be safe in the knowledge that your personal information
is kept as secure as possible.
We collect your personal information to process
your order efficiently and to allow us to offer
you the best possible customer service available.
The security of all the information we hold is of
the highest priority to Cheeky Monkeys.
Unless you have ticked the box to say
that you would like to be sent details of
special offers from time to time, we promise
never to pass your details on to any third
party (other than the lucky recipients of
your presents) and will only email you in
advance of a birthday listed in your birthday
book and again in time for Christmas.
We are committed to protecting your privacy.
We will only use the information that we
collect abut you lawfully (in accordance
with the Data Protection Act 1998) and according
to the Which? Web Trader Code of Practise.
There is a standard charge
of £4.95 for each U.K. mainland
delivery up to a maximum
of 20 kilos. If an additional
charge is required for items
over 20 kilos you will be
informed at the time of
order.
U.K. mainland
consisting of England,
Scotland (excluding
the Highlands and
Islands) and Wales.
Rates for Northern
Ireland, the Channel
Islands, Isle of
Man and the Highlands
and Islands can
be obtained on request.
We guarantee that there will be no monkeying around if, for whatever reason, either you or the lucky recipient of your present are unhappy with the item you have purchased. All you have to do is return it to us in its original condition and packaging within 7 days and we will either replace it, exchange it for another item or a credit note or issue a full refund. This does not, of course, affect your statutory rights.
However should the item be damaged or faulty, please contact us on +44 (0)1730 821833 before posting.
Please include with the item a copy of the delivery note with comments and instructions. Please wrap the package safely and return to:
Cheeky Monkeys
Pear Tree Buildings
Rogate
Petersfield
West Sussex
GU31 5BP
Please also obtain a free proof of posting from your Post Office when returning anything to us as this will help trace any packages that go astray.
Where an item is not faulty or damaged, the customer is responsible for the cost of returning the item.
Copyright Cheeky Monkeys 2008. All rights reserved.
Currency converter:
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Please note: The above conversions are approximations only. Your card will be charged in UK Pounds on despatch of your order, which will be converted to your local currency by your bank.
