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Terms & Conditions:

This website www.cheekymonkeys.com (“the Site”) is owned and operated by cheekymonkeys.com (“we”, “us”, “I”). If you (visitor to the site, Purchaser, customer, corporate client) have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at +971 04 385 0875.

By using the Site, you expressly agree to be bound by these Terms of Use and the cheekymonkeys.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. cheekymonkeys.com reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, cheekymonkeys.com may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

 Terms & Conditions for Indoor Party:

I agree with all the terms & conditions noted in this online booking. Cheeky Monkeys Playland reserves all rights to change its terms and conditions without notification. E-receipt will also be provided through e-mail. All final payments must be completed prior to the start of the party and any additional add on or additional guest will lead to recalculating the final invoice. Cheeky Monkeys Playland is not liable for any harm and/or damages caused by usage of our facilities and services. All deposits are non-refundable. All our parties are for 2 hours and includes 1 hour in the private party room.

We adhere to strict policy of NO outside food & beverages into the facilities.

 Booking Your Party

  • Booking can be made in person, online, by phone, fax or e-mail.
  • To secure your party booking at Cheeky Monkeys Playland, online booking transaction needs to be completed and a non-refundable deposit of AED750 is paid.
  • You will need to confirm five days prior to the party, the food choices and number of guests attending will be charged based on the number that you have confirmed (please note party bookings are for minimum of 15 minimum children).
  • If you need to reschedule your party this maybe done free of charge if there is more than two weeks’ notice, if rescheduling occurs with less than two weeks’ notice an administration AED70 will apply.

The Party Day

  • Please arrive 15 minutes early to greet your guests. All accounts need to be settled prior to departure from Cheeky Monkeys.
  • All attending party adults will be admitted free within reason; any siblings not attending theparty will be admitted at the casual entry fee published, they will not be allowed in the party room.
  • On arrival, your guests will be issued with security wrist bands and/or nametags. Guests will have free play for up to 60 minutes before being called to the party room by their host.
  • The celebrant’s parents will be given adedicated table, that is yours for the duration of the party. You may also run at a batthecafe, this tab will need to be settled prior to departure from CheekyMonkeys.
  • Sibling Policy: Please notify us in advance if you will be paying for your guest’s siblings. If you’re not planning on paying for additional siblings, we request you to give us a guest list prior to the party with all invited children’s full name.
  • Birthday Party Timings: The duration of your party is 2hours from start to end and  you may extend (Subject to availability) the 100 per child per hour. We are happy to receive you and your guests 15minutes BEFORE your party booking time.Any guests coming earlier than 15 minutes will be subject to our general admission rate.
  • Food&Beverage: Outside Food and Beverage due to Health policies and insurance are NOT allowed; we make NO exceptions on The only exception is Birthday cake &Birthday Cupcakes/Cake Pops to be served in the party rooms. At the end of your party, we will be happy to help pack your left over foods and beverages but our staff is not responsible for distributing party favors,or carrying gifts to your vehicle.
  • Final Guest Head Count: You can let us know the finalheadcountforkidsattendingyourchild’spartyupuntiltheactualtimeoftheparty…we are always prepared!Kids Count:Please note we will charge for all children attending the party (ages 10 months and above)  Management is not responsible for children who do not eat meals, sleep during the Birthday or do not participate in the games. We will do our best to ensure that all kids are entertained but we cannot force children to participate. Nor do we offer babysitting service.

Guest will have to pay for kids who enter the facility despite the above.

  • You will have full use of your party room for one hour(These condhour of the party),your hosts will serve the food and drink sand finish by serving the birthday cake. The children will then proceed to main area with parents or guardians to depart.
  • Pleasebringabagtokeepitandensuretheyhavebeenallcollectedbeforeyou leave the facility.

Other Terms

  • The indoor play ground is a shoe-free environment Socks are required to be worn at alltimes.
  • Parents/Guardiansmustinformthecentreofanychildrenattendingwithfoodallergiesatthepointofbookingorupto7daysin(We are NOT a Nut free Environment)
  • Cheeky Monkeys is not responsible for any injuries, theft, loss or damage incurred while on our premises. All activities are conducted at your own risk, Cheeky Monkeys Play land is a nonnegotiable for any accidents,injuries,theft and loss of any kind.
  • Supervision of children is the sole responsibility of their parents&caregivers.
  • We have a strict“No-Bullying” policy.Children who display aggressive behavior towards their peers willbe asked to leave without refund.
  • In order to keep the play are a safe,we ask all caregivers to prevent children from removing balls from the ball pit.
  • All activities are conducted at your own risk, Cheeky Monkeys Play land is not liable for any accidents,injuries, theft and loss of any kind.
  • All terms,conditions & prices are subject to change without notice.

Terms & Conditions for Parties@Home:

I agree with all the terms & conditions noted in this online booking. Cheeky Monkeys Playland reserves all rights to change its terms and conditions without notification. E-receipt will also be provided via e-mail. All final payments must be completed prior to the start of the party and any additional add on or additional guest will lead to recalculating the final invoice. Cheeky Monkeys Playland is not liable for any harm and/or damages caused by usage of our equipment and services. All deposits are non-refundable. All our parties at home can be also be booked on the same day but additional charges will be applied excluding delivery charges as per the party location. Additional requests such as balloon decoration with set-up will be charged separately as well.

The minimum value for placing an order for Outdoor Party is AED1800 is required for Dubai and AED3000 for all other Emirates.

 Booking Your Party

  • Booking can be made in person, online, by phone, fax or e-mail.
  • To secure your party@home or rentals & services booking at Cheeky Monkeys Playland, online booking transaction needs to be completed and a 50% down payment deposit is paid.
  • You will need to confirm five days prior to the party, the food choices and number of guests attending will be charged based on the number that you have confirmed (please note party bookings are for minimum of 15 minimum children).
  • If you need to reschedule your party this maybe done free of charge if there is more than two weeks’ notice, if rescheduling occurs with less than two weeks’ notice an administration AED70 will apply.

The Party Day

  • Please arrive 15 minutes early to greet your guests. All accounts need to be settled prior to departure from Party or delivery location.
  • Thecelebrant’sparentswillbegivenadedicatedtable,thatisyoursforthedurationoftheparty.
  • SiblingPolicy:Pleasenotifyusinadvanceifyouwillbepayingforyourguest’ssiblings.Ifyou’renotplanningonpayingforadditionalsiblings,werequestyoutogiveusaguestlistpriortothepartywithallinvitedchildren’sfullname.
  • BirthdayPartyTimings:Thedurationofyourpartycan bemaximum up to 3 hours.
  • Food&Beverage:Attheendofyourparty,wewillbehappytohelppackyourleftoverfoodsandbeveragesbutourstaffisnotresponsiblefordistributingparty favors,orcarryinggiftstoyourvehicle.
  • Managementisnotresponsibleforchildrenwhodonoteatmeals,sleepduringtheBirthdayordonot participate in the games. We will do our best to ensure that all kids are entertained but we cannot force children to participate. Nor do we offer babysitting service.

Other Terms:

  • Parents/Guardiansmustinformthecentreofanychildrenattendingwithfoodallergiesatthepointofbookingorupto7daysin(WeareNOTaNutfreeEnvironment)
  • CheekyMonkeys isnotresponsibleforanyinjuries,theft,lossordamageincurredwhileparty is ongoing.Allactivitiesareconductedatyourownrisk,CheekyMonkeysPlaylandisalsonotliableforanyaccidents,injuries,theftandlossofanykind.
  • Supervisionofchildrenisthesoleresponsibilityoftheirparents&caregivers.
  • Allterms,conditions&pricesaresubjecttochangewithoutnotice.

 Terms & Conditions for Rentals & Services:

Most of the below mentioned policies will also be applicable in transacting online for Rentals & Services such as Your Registered Account, Payment Terms, Order Confirmation, Order Changes, Cancellation Policy, Return/Exchange or Refund Policy, Products, Pricing, Product & Service Complaints and Delivery Policy.

Non-Corporate Rentals & Services minimum booking order will be AED1000 is required for delivery in Dubai and AED2500 for all other Emirates.

For Corporate Rentals & Services minimum booking order will be AED5000 is required for delivery in Dubai and AED8-10,000 for all other Emirates.

“CheekvMonkevsPlavland is pleased to provide fun and entertaining characters for your party. Cheeky Monkeys Playland works to develop talented entertainers who specialize in children’s party entertainment. PLEASE NOTE that it is not our intention to violate copyright laws, so we attempt to make our characters different from nationally known, copyrighted characters using uniquely designed costumes, accessories, designs and character names of our own creation. Any resemblances to nationally known, copyrighted characters are strictly incidental and unintentional. If you have any questions regarding this issue, we encourage you to contact us. Should you have the need for a licensed, copyright-ed character at your event. We encourage you to contact the company/copyright holders for your specific desired character. In addition, we will only accept bookings from individuals who are aware that we DO NOT represent any licensed character.”

How to Order:

We have several amazing birthday party packages available. Should you require add-ons, please refer to our rentals & services section.

Your Registered Account

You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email, mobile number or postal address). You can access and update your registration details using the “My Account” area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content.

Accurate details such as complete name, address, telephone numbers and contact person must be provided. For delivery request, please include well known establishments or landmarks to ensure on-time delivery. If delivery attempted but not completed because of inaccurate or incomplete information the sender will still be charged.

Payment Terms:

We accept payment by Visa or Mastercard debit and credit cards in AED or Cash on Delivery for its products and services deliveries. For Indoor Parties, a non-refundable deposit of AED750 will be applied. 50% down payment for Outdoor Parties and Rentals & Services will be automatically calculated as well.  All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction.

Order Confirmation

Once an order is made, we will confirm receipt of your order by sending you an (Order Confirmation E-mail attaching an e-receipt) summarizing the details of your order.

Order Changes

If you wish to add or change your order, change the date and/or time, and/or shipping address of delivery, (for Parties@Home or Rentals & Services) please give us a call at least within 5 hours after purchasing your order online or at least a day before your order is due to be collected or delivered. For Indoor and Parties@Home booking, please coordinate with your designated Party Coordinator for any changes request at least more than 2 weeks’ notice.

However, if your order has been processed, we will be unable to change your order, refund or exchange perishable items such as items made from balloons. Depending on the extent of preparations made for the order, changing your order may result in charges ranging from 50% to 100% of the order value. We are normally unable to change an order on the date of delivery. Non-balloon items can be changed however additional shipping charges may apply if the order is in transit for delivery. Please consider your order changed only when you have received a confirmation by email.

Additional charges may be applied depending on the amount of purchased orders.

Cancellation Policy:

If you notice any error in the Order Confirmation, please give us a call (+971 04 385 0875) immediately or at least by 12.00 noon the day before the order is due to be collected or delivered. However, depending on the extent of preparations made for the order, cancelling your order may result in charges ranging from 25% to 100% of the order value.

We strictly follow no cancellation of order if items had been served.

Refund and Return/Exchange Policy:

A refund may be requested if an item has not yet been delivered. In case it has been delivered, you have 24 hours from the time of delivery to request a refund, return or exchange. The maximum refund amount is equal to the paid amount minus shipping cost and wrapping as long as the item has not been opened, used or is in the same condition at the time of signed delivery. However, because of the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered. 

Refunds will be done only through the Original Mode of Payment.

Products

We endeavour to display as accurately as possible the products available special promotion or packages on our website. However, the colors and images that you will see on our website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the website. We may every now and then vary the dimensions and specifications of items displayed on our website without prior notice.

 Pricing

Unless otherwise specifically indicated, all prices on the website are in United Arab Emirates Currency (Dirhams), or in the currency of the country in which your order was submitted.


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